Refund & Returns Policy

Effective Date: July 29, 2024

At MENACCESS, we want you to love your stainless steel jewelry! If you’re not completely satisfied with your purchase, we offer a hassle-free return and refund policy.

What can be returned?

You can return most unused and unworn MENACCESS jewelry within 30 days of delivery for a full refund or exchange (excluding any original shipping costs).

Condition of Returned Items

  • Items must be unworn and in their original packaging, with all tags attached.
  • Items must be free of any scratches, blemishes, or damage.
  • Items that appear worn or used will not be accepted for return or exchange.

Exceptions

  • Personalized or Engraved Items: These items cannot be returned or exchanged unless there was a mistake on our part.
  • Gift with Purchase Items: These items must be returned with the original purchase they were included with.

How to Initiate a Return

  1. Contact Us: Reach out to our friendly customer support team within the return window. Here’s how:
  2. Return Authorization: You will receive a return authorization number (RAN) and instructions on how to return your item safely.
  3. Return Shipping: Customers are responsible for return shipping costs. We recommend using a tracked and insured shipping method.
  4. Send Your Return: Pack the item securely in its original packaging and include the RAN with your return. Ship it to the address provided in your return instructions.
  5. Refund or Exchange: Once we receive and inspect your return, we’ll process your request within 30 business days.
  • Refund: Full refunds will be issued to the original payment method used for purchase, excluding shipping costs.
  • Exchange: We will gladly exchange your item for a different size or product, subject to availability. You will be responsible for any additional shipping costs associated with the exchange.

Additional Information

  • Proof of Purchase: Please retain your order confirmation email or receipt as proof of purchase.
  • Processing Time: Allow 30 business days for your return to be processed and your refund to be issued.

Contact Us

If you have any questions about our Returns & Refunds Policy, please don’t hesitate to contact us:

MENACCESS St. A-Z, Songkat Tuek Thla, Khan Sensok, Phnom Penh [email protected]